All of our orders will be processed within 48 hours. With cooperation with logistic companies, we could ship all of our packages in first time to worldwide.
Under our ALL-FREESHIPPING-POLICY, all of our products will be shipped by air mail. We will contact you and provide you the tracking no. once the package shipped out. We can update the shipping status for you as you request. Normally it will take 12 to 25 busi days for the package to arrive by air mail. Since we upgraded our shipping methods, now it shortens to 12-18 business days. And only 10-15 business days to US.
Meanwhile, if you need the item urgently, we also can provide Express Couriers (FedEx, DHL, UPS and TNT), Air Freight, Ocean Freight, EMS, and Postal Parcel. The shipping transit usually takes 4-15 days.
Refund and Exchange Policy
At Intimates21.com we strive to offer customer satisfaction and complete fairness to all our valued customers. The prices we charge are some of the lowest prices you will find, regardless of where you are shopping. As a result, we work with some of the lowest margins in the industry. Due to this fact, it is important for us to offer a fair and responsible return/exchange policy.
1.15 days---We will count 15 days as soon as you receive the goods.
2.We only accept refund to the products of bad quality.For any reason of bad selling or others to request refund,we will not accept.
3.Please understand that there will be color difference of acutal color and photo color,we will not refund for color difference.
4.Goods in transit may cause damage or non-flat of the packing bag, we can supply you a certain number of new packaging bags, no need to request a refund.
5.We will not refund or exchange if the goods is confirmed damage by customers.
6.We will only accept to refund or exchange the individual product of bad quality,not a whole order.
7.We temporarly accept PAYPAL to make the refund,refund amount will not be lower than the product’s price.
8.Goods that are confirmed for bad quality may only be exchanged for goods of the same style or same price.
Refund and exchange procedure.
Intimates21.com will always check the items before we ship out the goods.If you find our product we sent has bad quality,please contact us within 15 days after you receive the goods.
A.Contact our Customer Service and please provide order number,item number,quantity and the problem of the named product by picture
B.Our Customer Service will check the problem and record the quantity.
C.We will confirm with customer if they prefer refund or exchange via email.
D.Once confirmed,refunds or exchange will be issued within 2 days.